Refund & Cancellation Policy
We are a small, mobile business: when you reserve an installation, we purchase your vehicle-specific hardware for your job and schedule an installer's time. This policy is designed to be fair to you while reflecting those real costs.
How your deposit works
Your deposit reserves your appointment and funds the purchase of the hardware kit specific to your vehicle. Hardware is ordered after your photos are approved, and your appointment is scheduled for after it arrives. We email you when it goes into production, which is the point your refund terms change — see below.
If we can't verify compatibility — full refund
If, during our photo review, we determine your vehicle isn't compatible or we can't confidently complete your installation, your deposit is refunded in full. No fees, no questions.
Cancelling before hardware is ordered — full refund
Cancel any time before your vehicle-specific hardware has been ordered and your deposit is refunded in full.
You will know exactly when that moment passes. We email you — subject line “Your custom kit is being built” — as soon as your hardware goes into production. Until that email arrives, a full refund is available. You never have to guess where you stand.
Cancelling after hardware is ordered
Once your vehicle-specific hardware has been ordered, we've spent real money on your job. If you cancel at this stage:
Returnable hardware: we refund your deposit minus actual return shipping and any restocking fee charged to us, up to $75.
Non-returnable or special-order hardware: your deposit is not refundable in cash, but we will hold its full value as a credit toward a Ride Modern installation for 12 months, transferable to another vehicle or person.
We will always tell you which situation applies before finalizing your cancellation.
Rescheduling
Life happens. Your first reschedule with at least 24 hours notice is free. Reschedules with less than 24 hours notice, or repeated reschedules, may incur a $50 fee, because our installer's time was reserved for you.
Day-of cancellations and no-shows
If you cancel after your installer is en route, or you are unavailable at the scheduled time and location, your deposit is forfeited. It covers the hardware we purchased and the installer trip we still pay for.
If we cancel or can't complete the job
If Ride Modern cancels your appointment (installer unavailability, weather, damaged or incorrect hardware on arrival, or any reason on our side), you choose: a full refund of everything paid, or priority rescheduling. If an installation is attempted and cannot be completed due to an issue on our side, you pay nothing beyond any amount we agree in writing, and your deposit is refunded.
After installation
Your remaining balance is due at completion of the installation. Completed installations are not refundable as “change of mind,” but workmanship issues are covered. Our installation work and the hardware we supply are both warranted for one year from the date of installation. Contact us at hello@ridemodern.com within that period and we will put it right at no charge. These warranties do not cover damage from misuse or accident, work performed on the system by anyone else, or unrelated pre-existing faults in the vehicle.
How refunds are paid
Refunds go back to your original payment method through our payment processor (Stripe) and typically appear within 5–10 business days of approval.
Questions
Email hello@ridemodern.com before booking if anything here is unclear — we'd rather answer questions up front than surprise you later.
How to reach us
Ride Modern
Mobile installation service — we come to you.
Service area: Greater Nashville, Tennessee. Enter your
ZIP code on the homepage to confirm we currently serve
your address.
Email: hello@ridemodern.com
We operate as a mobile service and do not run a walk-in location, so we
publish our service area rather than a shop address.